CCN9 Privacy Policy

1 Introduction

CCN9 ("we", "us", "our", "the Platform") is an English-language online gaming information and entertainment service accessible at ccn9.cam. This Privacy Policy ("Policy") sets out how CCN9 collects, processes, stores, shares and protects personal data provided by or collected from users ("you", "your", "the User") when accessing or using the Platform.

This Policy applies to all personal data processed through the Platform regardless of the device or method of access. It should be read alongside our Terms & Conditions, which together govern your use of CCN9.

By registering an account, submitting personal information or continuing to use the Platform, you acknowledge that you have read, understood and accepted the data practices described in this Policy. If you do not agree with these practices, please discontinue use of the Platform and contact [email protected] to request account closure.

2 Definitions

• "Personal Data" — Any information that identifies or could reasonably be used to identify a living individual, directly or in combination with other data.
• "Processing" — Any operation performed on personal data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" — The entity that determines the purposes and means of processing personal data. For the CCN9 Platform, this is CCN9 as operator.
• "Data Processor" — A third party that processes personal data on behalf of the Data Controller under a binding data processing agreement.
• "Consent" — A freely given, specific, informed and unambiguous indication of agreement to the processing of personal data for a specified purpose.
• "KYC" — Know Your Customer; the identity and age verification process required under applicable Anti-Money Laundering (AML) obligations.
• "Cookies" — Small text files placed on your device by the Platform to enable functionality, remember preferences and collect analytical data.
• "Account" — The personal user account created by successful registration on the CCN9 Platform.

3 Data Controller

CCN9 acts as the Data Controller for personal data collected and processed through the Platform. As Data Controller, CCN9 is responsible for ensuring that personal data is processed lawfully, fairly and transparently in accordance with this Policy and applicable data protection legislation.

For all data protection enquiries, requests to exercise your rights, or to raise concerns about how your personal data is handled, please contact our support team at the address provided in Section 16 of this Policy.

4 Personal Data We Collect

4.1 Data You Provide Directly

When you register, use platform features or contact support, you provide us with:

• Identity Data: Full legal name, date of birth, nationality and gender.
• Contact Data: Email address, phone number and residential address (including city, for example Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar).
• Account Credentials: Username and encrypted password hash. We never store passwords in plain text.
• Financial Data: Deposit and withdrawal transaction records, PKR amounts and references to payment instruments used (such as bank transfer references through HBL, UBL, Meezan Bank or Bank Alfalah, or mobile wallet transaction references for Easypaisa, JazzCash or Raast). Payment provider names are referenced for transaction record-keeping only and do not imply endorsement.
• KYC Documentation: Government-issued identity documents (e.g., CNIC, passport) and proof of residential address submitted for verification purposes.
• Communications: Records of correspondence with our support team, including chat logs and email exchanges.

4.2 Data Collected Automatically

When you access the Platform, we automatically collect:

• Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution and connection type.
• Usage Data: Pages visited, features accessed, session duration, click patterns, game activity logs and betting history.
• Location Data: General geographic location derived from IP address. We do not collect precise GPS location data.
• Cookie Data: Information stored through cookies and similar tracking technologies as described in Section 10.

4.3 Data from Third Parties

We may receive personal data about you from third-party identity verification services, fraud prevention databases, payment processors and, where applicable, responsible-gambling self-exclusion registers. Data received from third parties is processed only in accordance with this Policy and the agreements governing those third-party relationships.

5 Legal Basis for Processing

CCN9 processes personal data only where a lawful basis exists. The following table summarises the primary legal bases applicable to our processing activities:

6 How We Use Your Personal Data

CCN9 uses the personal data collected for the following purposes:

• Account Management: Creating, maintaining and securing your CCN9 account and associated services.
• Identity Verification: Verifying your age, identity and residential address as required by KYC and AML obligations prior to processing withdrawals or activating certain account features.
• Transaction Processing: Processing deposits and withdrawals, maintaining transaction records and reconciling financial activity on your account.
• Legal Compliance: Meeting obligations under applicable gambling regulations, AML legislation and any lawful requests from regulatory or law-enforcement authorities.
• Fraud and Security: Detecting, investigating and preventing fraudulent activity, abuse of the bonus system, money laundering and unauthorised account access.
• Platform Improvement: Analysing usage patterns to improve the Platform's design, performance, content and user experience.
• Responsible Gambling: Monitoring player behaviour to identify signs of problem gambling and to enforce responsible gambling tools such as deposit limits and self-exclusion.
• Customer Support: Responding to enquiries, resolving disputes and providing assistance in English and Urdu.
• Marketing: Sending promotional communications where you have opted in to receive them. You may withdraw consent at any time by contacting [email protected].

7 Sharing & Disclosure of Personal Data

7.1 We Do Not Sell Your Data

CCN9 does not sell, rent, licence or otherwise transfer your personal data to third parties for their own commercial purposes. Personal data is shared only in the limited circumstances described below.

7.2 Service Providers and Data Processors

CCN9 engages trusted third-party service providers (Data Processors) to support platform operations. These include identity verification services, payment processing infrastructure, fraud-detection systems, cloud hosting providers and customer support tools. All Data Processors are bound by contractual data processing agreements that restrict their use of personal data to the performance of services on CCN9's behalf.

7.3 Legal and Regulatory Disclosure

CCN9 may disclose personal data to regulatory authorities, law enforcement agencies or courts where required to do so by applicable law, court order or regulatory obligation. We will notify affected Users of such disclosures where legally permissible to do so.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of CCN9's business, personal data held by CCN9 may be transferred to the successor entity as part of that transaction. Affected Users will be notified prior to data transfer taking effect.

7.5 Payment References

References to Pakistani payment infrastructure — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — appear in this Policy solely as contextual references relevant to Pakistani users. These references do not imply that any named provider endorses CCN9, is affiliated with CCN9 or has agreed to support gambling transactions.

8 Data Retention

CCN9 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law or regulatory obligation. The following general retention guidelines apply:

• Account and Identity Data: Retained for the lifetime of the Account plus a minimum of five (5) years following account closure, to satisfy AML and regulatory audit requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction in accordance with standard financial record-keeping obligations.
• KYC Documentation: Retained for the period required by applicable AML regulations, typically five (5) years from the end of the business relationship.
• Communications and Support Records: Retained for three (3) years from the date of the last interaction, or longer where required for dispute resolution or regulatory purposes.
• Marketing Consent Records: Retained for the period during which consent is active, plus three (3) years following withdrawal of consent for audit purposes.
• Technical and Usage Logs: Retained for up to twenty-four (24) months for security and analytical purposes, after which they are anonymised or deleted.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

9 Your Data Protection Rights

Subject to applicable law and any overriding legal obligation on CCN9 to retain or continue processing your data, you hold the following rights in relation to your personal data:

9.1 Right of Access (Subject Access Request)

You may request a copy of the personal data CCN9 holds about you, together with information on the purposes of processing, the categories of data held, the recipients to whom data has been disclosed and the anticipated retention period. Requests will be responded to within thirty (30) days of receipt.

9.2 Right to Rectification

You may request correction of inaccurate or incomplete personal data. Where the data in question relates to KYC-verified identity information, we may require supporting documentation before effecting changes.

9.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data where: it is no longer necessary for the purposes for which it was collected; you have withdrawn consent and no other legal basis applies; or it has been unlawfully processed. This right is subject to legal retention obligations — CCN9 cannot delete data required for AML compliance or active legal proceedings.

9.4 Right to Restriction of Processing

You may request that processing of your data be restricted in circumstances where: you contest its accuracy; processing is unlawful but you do not wish it deleted; we no longer need the data but you require it for legal claims; or you have objected to processing pending verification of legitimate grounds.

9.5 Right to Data Portability

Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you may request receipt of your personal data in a structured, commonly-used, machine-readable format (such as JSON or CSV) to facilitate transfer to another service.

9.6 Right to Object

You may object to processing based on legitimate interests or carried out for direct marketing purposes. Objections to direct marketing will be honoured immediately. Objections based on legitimate interests will be assessed against applicable legal grounds.

9.7 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to [email protected] (this is a plain-text address — not a clickable link). CCN9 may require identity verification before processing any rights request to prevent unauthorised access to your personal data.

10 Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device, remember your preferences and collect information about how you interact with the Platform.

10.2 Categories of Cookies Used by CCN9

10.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block, delete or restrict cookies. Please note that disabling strictly necessary cookies may impair the Platform's functionality, including the ability to log in or process transactions. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available in your browser's help documentation.

11 Data Security

CCN9 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or alteration. These measures include:

• TLS/SSL Encryption: All data in transit between your browser and our servers is encrypted using current industry-standard TLS protocols.
• At-Rest Encryption: Sensitive data categories, including identity documents and financial records, are stored with encryption at rest.
• Access Controls: Personal data is accessible only to authorised personnel with a documented need to access it in the course of their duties.
• Password Security: User passwords are stored as salted cryptographic hashes. CCN9 will never request your password via email, chat or any off-platform channel.
• Two-Factor Authentication: Users are encouraged to enable 2FA to provide an additional layer of login security.
• Incident Response: CCN9 maintains documented procedures for detecting, assessing and responding to personal data breaches, including notification to affected Users and relevant authorities where required by applicable law.

Despite these measures, no internet transmission or electronic storage system is completely secure. CCN9 cannot guarantee absolute security of personal data. Users are encouraged to use strong, unique passwords and to report any suspected security incident promptly.

12 International Data Transfers

CCN9 may transfer personal data to third-party service providers located outside your country of residence where necessary to operate the Platform, process transactions or provide customer support. Any such international transfer will be conducted subject to appropriate safeguards, such as contractual data processing agreements, to ensure that personal data receives a level of protection equivalent to that described in this Policy.

Users accessing the Platform from Pakistan should note that data may be processed in jurisdictions whose data protection laws differ from those applicable in Pakistan. By using the Platform, you acknowledge that your data may be transferred internationally in accordance with this Policy.

13 Minors and Age Restriction

The CCN9 Platform is intended exclusively for adults aged 18 or older — or the higher minimum age required by the operator's license jurisdiction. CCN9 does not knowingly collect personal data from any individual under the applicable minimum age.

If you believe that a minor has registered on the Platform or submitted personal data without appropriate parental consent, please notify us immediately at [email protected]. We will investigate and take appropriate action, including deletion of the minor's data and closure of the associated account.

14 Third-Party Links and Services

The CCN9 Platform may contain references to third-party payment brands (such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah) as contextual information for Pakistani users. These references are provided for informational purposes only and do not constitute links to third-party websites or imply endorsement, affiliation or partnership with any named institution.

CCN9 is not responsible for the privacy practices or data processing activities of any third-party organisation. If you interact with any third-party service in connection with your use of payment methods or other external services, we encourage you to review the relevant third-party privacy policy directly.

15 Changes to This Privacy Policy

CCN9 may update this Privacy Policy from time to time to reflect changes in data processing practices, applicable law or Platform functionality. The effective date of the most recent version is displayed at the top of this page.

Where changes are material, CCN9 will notify registered Users via the email address associated with their Account or through a prominent on-Platform notice, providing reasonable advance notice where practicable. Your continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy.

If you do not accept the revised Policy, you should discontinue use of the Platform and contact [email protected] to request account closure.

16 Contact Us

For all data protection enquiries, rights requests, concerns about how your personal data is handled, or to report a potential data breach, please contact CCN9 using the following details:

Platform: ccn9.cam
Operating Language: English (with Urdu support available)
Target Market: Pakistani players
Policy Version: January 2026